Support

How do I get started with Mailwell?

Register, verify your email address and go through the initial setup. After that you can create a subscriber list, add contacts and prepare your first campaign.

What consent tools does Mailwell offer?

Signup forms include a consent checkbox and a link to the privacy policy. A list can require confirmation by email (double opt-in). Subscribers can unsubscribe and manage their lists in the preference centre.

How many emails can I send per month?

The monthly sending limit depends on your plan. The limits of each plan are listed on the pricing page.

Can I import my existing contacts?

Yes, you can import contacts from a CSV file. During the import you map columns to subscriber fields and choose whether existing addresses are skipped or updated.

How does email automation work?

A sequence starts when a subscriber joins a list, gains or loses a tag, clicks a link, or when a custom event arrives. You add emails and delays to the sequence.

Do you offer an API for developers?

Yes. The REST API lets you manage subscribers, lists, campaigns, templates and sequences and retrieve statistics. You create an API key in the admin under "API keys". API availability depends on your plan.

What statistics can I track?

For campaigns you can track opens, clicks, unsubscribes and bounces. The analytics overview shows the trend over the selected period and the most clicked links.

Why do my emails end up in spam?

The most common reasons are missing SPF, DKIM or DMARC records at the provider you send through, a low-quality contact list, or content that spam filters flag as suspicious. Use double opt-in and clean your subscriber lists regularly.